Shipping Policy of bento-boxes.com
At Bento Boxes Wholesale, we're committed to getting your order to your business quickly, safely, and at a price that works for bulk purchasing. Please review the information below for details on processing times, shipping rates, carriers, and delivery expectations.
Order Processing Time
- Most food container orders are processed within 24 hours of payment confirmation.
- Custom branding, labeling, or large bulk orders may require 3–5 business days for production and packing.
- Orders placed on weekends or holidays will begin processing the next business day.
- You will receive a confirmation email with tracking information once your order ships.
Shipping Rates
Shipping costs are calculated based on order weight, dimensions, and destination, and are shown at checkout before you complete your purchase. Express delivery options are also available for urgent orders at an additional cost. Select your preferred speed at checkout or contact your assigned account manager for a custom quote.
Estimated Delivery Times
| Shipping Method | Estimated Transit Time | Notes |
|---|---|---|
| Standard Ground | 3–7 business days | USPS, UPS, or FedEx, depending on location |
| Express | 1–3 business days | Additional fees apply |
| Freight (LTL) | 5–10 business days | For pallet-sized bulk orders |
| International | 7–21 business days | Varies by destination and customs processing |
Transit times are estimates provided by carriers and are not guaranteed. Delays may occur during peak seasons, severe weather, or due to carrier issues beyond our control.
International Shipping
We ship to most countries worldwide. International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information before placing an order.
Shipping Addresses & Restrictions
- Please double-check your shipping address before submitting your order. We are not responsible for orders shipped to incorrectly entered addresses.
- We do not ship to freight forwarding or package consolidation services. Orders addressed to such services may be canceled and refunded.
- P.O. Box delivery is available via USPS for eligible shipping methods.
- For APO/FPO addresses, please allow 2–4 weeks for delivery and ensure all military address fields are completed correctly.
Order Tracking & Delivery Issues
Once your order ships, you'll receive an email with tracking details. If you haven't received a shipping confirmation within 3 business days of placing your order, or if your tracking shows no movement for an extended period, please contact our support team. For orders lost or damaged in transit, please reach out within 7 days of the expected delivery date so we can file a claim with the carrier and arrange a replacement or refund.
Questions?
Your assigned account manager is your best resource for shipping quotes, freight arrangements, and large-volume order logistics. You can also reach our support team at[email protected].